COMMUNICATING+WITH+CUSTOMERS

** [[image:http://i.ytimg.com/vi/00_9JPltXHI/0.jpg width="288" height="216" align="right" caption="Hang dog expressions."]]BODY LANGUAGE FROM Norine Dresser: **
[|Norine Dresser] on multicultural aspects of body language - video from VideoJug. Norine's [|official website.]

Hundreds of links on multicultural manners. Click [|here.]

** Online Tests **
[|Personality test] from [|BBC Science and Nature]: Human Body and Mind. Check the fake smiles!

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Google links - useful for communication skills aspects in particular, from Trainingo2.net

How good are you at listening? Try this interactive quiz. from Cengage Learning

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